We are delighted to have made the ITV News this week as part of our continuing success in the TripAdvisor Travellers Choice Awards 2018.
Featuring on the early evening news, Lynette Esposito, Owner of the Elm Tree Hotel was interviewed and asked about the importance of the Trip Advisor award and more importantly the guest reviews.
”At The Elm Tree Hotel, our guests are at the heart of our business; we listen to what they say, ask them for feedback and ensure we take their comments on board. Our marketing is only done directly, we do not feature across any of the Online Travel sites and we therefore place a high value on TripAdvisor and guest referrals. Recent research indicates that a very high proportion of all travellers use online reviews such as TripAdvisor and Facebook to help them when making their decision of where to stay on business or
on leisure travel. As part of our marketing strategy The Elm Tree work with Livetech, a leading marketing agency, based in Llandudno, to design its online marketing approach which includes search engine optimisation, website content and social media integration”.
Livetech Web Marketing specialise in working with hotels and hospitality clients including managing online reviews. Paul Levy, MD of Livetech is also featured in the interview and affirms just how critical online marketing is to the success of hospitality business in today’s global travel marketplace. Livetech are part of the Team at the Elm Tree Hotel and have played a key role in Its success in winning these prestigious awards.
Jim Jones, head of Go North Wales shared his congratulations to the Elm Tree Hotel and to all the North Wales TripAdvisor winners. Llandudno featured well in this year’s awards and we look forward to welcoming many guests to the Elm Tree to experience exceptional service and hospitality – in fact, according to TripAdvisor The Elm Tree Hotel ranks #1 for BEST SERVICE in the UK and #4 in the World.